Exotissimo Travel Agency

Subject: Vietnam Travel Agency Exotissimo

Location: Vietnam and Cambodia

Title: Vietnam Travel Agency Exotissimo

ID#: 16336482

We booked a 2 week vacation in Vietnam and Cambodia with Exotissimo on line. From start to finish they were flawless!

They were the first travel agency to respond to my email and continued prompt correspondance from my initial inquiry. (During our booking process, our key point of contact left the organization, and my correspondance was picked up immediately, continuing without a hitch.) They always responded within 12 hours. I submitted a tentative agenda which they suggested modifying, rightly so. During the trip, we were met on time, every time, by the guides and excellent drivers. We were asked for written feedback by each new guide.

Each guide emphasized that this was our vacation, and they were flexible when we wanted to make changes during the day (like the day we had had enough sightseeing and just wanted to spend the day at the hotel pool). I felt like they were there to meet our expectations. One guide pushed back on something we thought we might want to skip, that she felt we shouldn%26#39;t miss, and she was right. All spoke excellent English. I appreciated that the guides did not eat with us and therefore we were not surprised with unexpected food costs. I am going to recommend to Exotissimo that they give tipping guidelines, because we were unsure about that. We felt very safe. Immediately upon arrival in Hanoi, our guide gave us our first lesson: how to cross the street safely (no kidding...it was great advice.)The hotels were as we requested and were excellent. In one case, Exotissimo changed our reservation due to construction at the original hotel, and absorbed the increased cost. I admit I was nervous booking a trip with a non-US based agency, but my fears were unfounded. I have the highest commendation for Exotissimo. Our trip was fantastic, and met all our expectations.

I have no reservations endorsing them!

Exotissimo Travel Agency

Ciao,

I know your feelings. Exotissimo is one of the best in Vietnam, nothing to worry about !!!

Exotissimo Travel Agency

We used Exotissimo in Feb 09 for a 10 day itinerary. We can only endorse the comments above.

All communications for booking were promptly answered. Advice given %26amp; even paperwork for a visa-on-arrival supplied.

The guides %26amp; drivers were knowledgeable %26amp; professional.

We felt cosseted %26amp; safe, although they were flexible if you wanted a little more independence.

Definite recommendation.